General Warranty Terms:
1. All our electronic products from spinzygo.co come with a two-year manufacturer's warranty.
2. The warranty services we provide are not subject to change. This includes the availability of spare parts, the repair time, and/or the quality of the repair. The customer can contact the warranty service provider directly with any complaints or service inquiries.
3. To benefit from warranty services, please ensure you have the original product invoice to verify the serial number and warranty validity period (bring the device's warranty card if available).
4. In some cases, a delivery representative will be sent to collect the product from the registered address and deliver it to the seller or authorized service center. In this case, the inspection period will be 15 business days from the date the product is received at our warehouse until the delivery date with the representative.
5. The customer can obtain... A replacement product or a refund of the purchase price, minus the cost of usage and any missing accessories, if applicable, in accordance with the rules and regulations of the Ministry of Commerce and Industry.**
6. The lifespan of each product may vary. The customer can refer to the product manual or contact an authorized service center for further details.
7. We apply the policy of some service centers that may require payment for products deemed out of warranty if you have refused to pay for repair.
8. The warranty does not cover damage resulting from accidents, misuse, improper use, liquid spills, or other external causes.
9. The customer must ensure that the product is packaged in its original carton or properly packaged to prevent any damage during shipping. We will not be responsible for any breakage or damage to the product in such cases, and the product will be returned to the customer without repair.
10- The customer must ensure that the product is packaged in its original carton or properly packaged to prevent any damage during shipping. We will not be responsible for any breakage or damage to the product in such cases, and the product under warranty will be returned to the customer without repair.
Device Pickup and Delivery Policy:
Delivery service requires four to seven business days and will not be counted towards the repair period.
* Pickup and delivery service is not included in the product repair time.
** A usage fee of 5% of the product price at the time of purchase will be charged per month, starting from the purchase date, up to a maximum of 80% of the product price.
This warranty applies only to products purchased within the Kingdom of Saudi Arabia, the United Arab Emirates, or one of the Gulf Cooperation Council (GCC) countries ("the Country"). Products, replacement parts, or repairs will only be shipped to addresses located within the Country, and refunds will only be issued to accounts held within the Country.
If the customer refuses to accept the product after the warranty claim has been processed, the product will be stored in our warehouses for a maximum of seven (7) days. The customer will not be entitled to a return after this period.
Note: Please always retain the original product packaging to ensure continued warranty service, subject to the terms and conditions of some service centers.