Return and Exchange Policy:
Order processing takes 1-2 days before shipment. Orders cannot be canceled once shipped or after 24 hours from the order date. If you wish to cancel within 24 hours of the order date, please contact us via email or WhatsApp, providing your order number, bank account number (IBAN), bank account name, and mobile number. Returns must be made within 3 days of receiving your shipment.
Return requests are accepted as long as the shipment is undamaged and in its original condition. Contact us via WhatsApp or the email address provided on the website. The customer is responsible for return shipping costs. Email: spinzygo@hotmail.com . Returns must be made within 3 days of receiving your order. The website does not cover return shipping costs or issue refunds until the product is guaranteed to arrive in its original condition. If the product arrives in its original condition, the customer forfeits their right to a return. If the shipment arrives defective or damaged, the customer must provide the required documentation (photos, video, and order number). The request will be reviewed within 48 hours. We cover all return and refund costs. Delivery typically takes 7-10 days, but may sometimes extend to 15 days depending on order volume. We offer free international shipping with no additional fees upon delivery. During this period, refunds, returns, and exchanges are not permitted until the product reaches the customer. The website assumes all associated costs in case of any defect or manufacturing flaw in the product.
Return Process:
• Contact our team via WhatsApp.
• Your return request will be approved or rejected within 48 hours. If rejected, please provide the reason.
• Our team will create a return label and send you the link via WhatsApp or SMS within 48 hours of approval.
• After receiving the return label electronically, you must print it, prepare the products, and return them to the shipping company within 3 days.
• (The representative will contact you, but handing the shipment over to the shipping company will expedite the process.)
• Upon arrival at your location, the team will confirm receipt of the product in its original condition.
• Payment will be processed within a maximum of 72 business hours.
• If the website covers the shipping costs, the full amount will be transferred without any deductions.