Shipping and Delivery Policy:
Can I cancel my order before 24 hours have passed since placing it? Yes, you can cancel before 24 hours by sending a message to our WhatsApp customer service on the website or by sending an email to the address listed in the policies: spinzygo@hotmail.com
Can I cancel my order while it's being shipped? You cannot cancel an order once it has been shipped or after 24 hours have passed since placing it.
How can I get free shipping? All our products have free shipping.
How long does shipping and delivery take? Delivery takes 7-15 days and may sometimes take up to 25 days depending on order volume, as we ship internationally with no additional fees upon delivery. During this period, refunds, returns, and exchanges are not permitted until the product reaches the customer.
What if I receive an incomplete or incorrect shipment? We will review your request within 48 hours and take the appropriate action, which will be to exchange the products and receive them from you. We will serve you as required. We simply ask that you submit a support ticket. The website reserves the right to reject the request and close the ticket if it is found to be inappropriate.
What happens if I don't receive my paid shipment? The deadline for not receiving the shipment is only 3 days for us to contact the customer (this deadline is determined according to the shipping company's policies). If a new delivery address is provided, we will update it with the shipping company. If you do not provide a new delivery address or do not respond, the shipment will be returned to the country of origin, and a return shipping fee will be charged. If you wish to receive the shipment again, you will be responsible for paying the full shipping fees.
What if my shipment is delayed? If we fail to meet the above requirements and the shipment is delayed by more than 20 days according to regulations, you will receive a discount coupon for all our products.